Legend

  • I DON'T ANSWER 0
  • NOT SATISFIED 1
  • LITTLE SATISFIED 2
  • ENOUGH SATISFIED 3
  • SATISFIED 4
  • VERY SATISFIED 5
  • I DON'T ANSWER 0
  • NOT IMPORTANT 1
  • LITTLE IMPORTANT 2
  • ENOUGH IMPORTANT 3
  • IMPORTANT 4
  • VERY IMPORTANT 5

QUALITY-R&D

CUSTOMER EVALUATION
  • NR
    0
  • NS
    1
  • LS
    2
  • ES
    3
  • S
    4
  • VS
    5
IMPORTANCE LEVEL
  • NR
    0
  • NI
    1
  • LI
    2
  • EI
    3
  • I
    4
  • VI
    5

QUALITY-CLAIM MANAGEMENT

CUSTOMER EVALUATION
  • NR
    0
  • NS
    1
  • LS
    2
  • ES
    3
  • S
    4
  • VS
    5
IMPORTANCE LEVEL
  • NR
    0
  • NI
    1
  • LI
    2
  • EI
    3
  • I
    4
  • VI
    5